Request a SIM

RICA

RICA law requires all cellular network subscribers with new or existing cell phone numbers to register their SIM cards with their personal information. Your sim card will only be activated once the RICA process has been completed.

What you need:

  • Serial Number

  • Identification

  • Selfie

  • Proof of residence

Serial Number

You will need to provide your sim card’s serial number.

The serial number is the barcode at the back of your sim card

Identification

A photo of your ID/passport/asylum

Take a full photo of your ID/passport/asylum

Make sure the photo is clear and that no corners are cut out

The photo must be of your original document, no copies will be allowed

Your document must be valid (not expired)

Selfie

A selfie of you holding your ID document next to your face

This is required so that we know that the ID provided does indeed belong to you.

Make sure that the photo is clear and close enough.

Proof of residence

A photo of your proof of residence document not older than 3 months

Any one of these documents will be accepted as proof of residence:

Utility bill; i.e. water, electricity or rates

Bank statement

Rental or lease agreement

Any retail store account

A telephone account, landline or cellular

TV License

Insurance policy

Affidavit

Your proof of residence document should not be older than 3 months.

    Get your SIM card RICA’d

    Fill in the form below and one of our friendly consultants will assist you as soon as possible.



    Attach Documents:

    The following formats are acceptable for uploading: JPEG, PNG, or PDF.

    Please make sure that a document/image does not exceed 2MB.


    A photo of your ID / Passport / Asylum

    Selfie

    Proof of Residence



    This can be provided via email to support@hellomobile.co.za, a consultant will RICA your sim for you and contact you to confirm once it’s been done.