General
Data
Prepaid LTE
Tariff Plans
Request a FREE sim online and we will deliver a HelloMobile sim card straight to your doorstep, free of charge!
South African law states that everyone must RICA their sim before it can be used. Submit your documents online on the RICA page, or send an email to support@hellomobile.co.za with your documents and sim serial number. You can also RICA your HelloMobile sim card at any Cell C store.
Easy! Recharge with Cell C airtime vouchers, which can be bought at most retail stores across South Africa or via Cellphone or Online Banking.
Once you’ve recharged with Cell C airtime, simply dial *109# and select the data bundle of your choice.
Exactly how you would from any other cell phone or landline. Simply recharge and dial.
Dial *101# to check your airtime, voice, SMS and data balances.
Yes! If you are a Vodacom, MTN or Telkom user, you can easily port to HelloMobile and keep your existing number. These are the steps to follow:
Yes. You can get a new HelloMobile sim that has not been RICA’d and do a sim swap. To do this, you will need to provide the following:
The above can be sent via email to simswop@hellogroup.co.za
If you have not used your sim for 90 days or longer, the sim will be automatically blocked and cannot be reactivated. Thus, the number will no longer be available for use.
Coverage can be checked here: https://www.cellc.co.za/cellc/coverage-map
Simply enter your address in the search field to see what coverage you have in your area.
First recharge with Cell C airtime and then dial *147# or *109# to load the bundle of your choice.
Unlike any other data bundles, these bundles do not expire for as long as you buy another data bundle within the 30 day validity period. Your data will be carried over to the new validity date.
Nite Data bundles can be used between 1am and 7am.
However, bonus nite data included in bundles such as 30 Day bundles, All-in-One bundles and Home Connecta Flexi bundles can be used between midnight and 5am.
Dial *109# or *147# to check balances.
Dial *147#, select “My Account”, then “Send Data & Airtime” and “Send Data”. You are only allowed 3 transfers a day.
Prepaid LTE refers to the Home Connecta Flexi tariff plan available to new HelloMobile users. On this tariff plan, you get access to affordable prepaid LTE data bundles with speeds of up to 150Mbps in optimum network and coverage conditions.
The Home Connecta Flexi bundles include both Anytime data and Nite data. Nite data is a portion of your data bundle that can be used from 00:00 to 04:59:59 daily.
All Home Connecta Flexi bundles are valid for 30 days. Any unused data can be rolled over for a further 30 days. To do this, dial *147#, select “My Account” and then “Data Bundle Rollover”.
Dial *147*583# to load the Home Connecta Flexi bundle of your choice.
If you do not have a Prepaid LTE data-only sim card that is already defaulted to the Home Connecta Flexi tariff plan, or if a HelloMobile sim has been active for longer than 10 days, it will not be possible to migrate to the Home Connecta Flexi tariff plan.
No, you will not be able to migrate back to an old tariff plan once on Home Connecta Flexi.
It’s important to first check if there is LTE coverage in your area – this can be checked on Cell C’s coverage map: https://www.cellc.co.za/cellc/coverage-map
Home Connecta Flexi data bundles can only be used with an LTE device and where there is Cell C LTE network coverage.