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Join HelloMobile

Ready to get going? Visit your nearest HelloMobile store or
vendor to claim your free SIM card. We’ll help you RICA your SIM
and you’ll be calling across the world in no time!

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Staying connected icon Staying connected

CellC Logo We make sure you’re always connected to your family and friends with our easy recharge options. Top up with CellC at any time of day or night by purchasing vouchers from stores across South Africa, or dialing 141 and following the voice prompts.

How to stay connected
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Get started Now Get started

Forget about complicated registration processes and singing long contracts. With HelloMobile,
making your first call is as easy as following these four steps:

  • get started icon

    Get your HelloMobile Starter Pack

  • get started icon

    RICA your new SIM card

  • CellC icon

    Recharge with any CellC voucher

  • get started icon

    Start calling locally and across the world and watch your savings add up!

Join the Hello Nation

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rica icon How to register

It might look confusing at first, but registering your SIM card with RICA can be simple once you understand the process. All you need to do is show your proof of identification (such as a passport) and a water or electricity bill for proof of residence when buying your Starter Pack.

Why? According to South African law, all cellphone users purchasing prepaid or contract cellphone packages have to register their SIMs before they are able to use them. We’ve all had to do it at some point - see below for more details.

1Where to RICA

You can RICA Your SIM card at any RICA agent across South Africa. Look out for the RICA Agent logos at most retailers, including some of the leading retailers in South Africa.

2How to recharge

3 What is RICA

RICA is the Regulation of Interception of Communications and Provision of Communication-Related Information Act.RICA is the new law from the South African Government that requires everyone to register all new and existing cell phone numbers from 1 July 2009. New SIM cards will only be activated on the cellular networks once registered.

4Why must you register?

RICA is a legal requirement from Government and all customers with cell phone numbers on cellular networks in SA must comply with the law. You can help to make South Africa a safer place, as this law aims to help law enforcement agencies to identify the users of cell phone numbers and track criminals using cell phones for illegal activities.

5Which cellphone numbers must be registered?

All contract and prepaid cell phone numbers and data SIM cards must be registered:

New cell phone numbers - in order to have your number activated.

Existing cell phone numbers - to ensure that your number does not get disconnected and your number lost.

6Where do you need to register?

You can register at most stores where you can buy a starter pack. For more information, contact your cellular network's Customer Care Centre or visit their website. What information and documentation do you need to take with you to register?

You are required to register the following information:

Cell phone number

Full names and surname

ID number or passport number. You will need to show one of the following documents as proof of identity: green bar-coded ID document; ID card; temporary ID certificate, or passport.

Proof of physical address. You will need to show any document that includes your name and residential address such as a bank statement, municipal rates, cell phone or retail account (not older than three (3) months), existing lease, rental or credit agreement, insurance policy, current TV or motor vehicle license.

If you live in an informal settlement you can provide a letter and/or affidavit from a school, church or retail store where you receive your post (this letter must be on an official letterhead or have the stamp of the school, church or retail store).

Registration must be done in person to confirm your identity.

7How much will it cost you to register?

RICA is for free

8What’s going to be done with your information?

All information will be kept confidential in a secure database and cannot be used for any purpose other than the purposes allowed under the RICA Act.

How to switch to HelloMobile How to switch to HelloMobile

Tired of your costly network provider but don’t want to lose your phone number? Switch to our affordable, efficient network and we’ll let you keep your digits forever. Here’s how:

  • 1 RICA your new HelloMobile SIM card but DON’T insert the SIM card into your phone yet
  • 2 Step 2: Using your old SIM, SMS the serial number of your new HelloMobile SIM to 084 767 8287 (084PORT2US)
  • 3 Step 3: Receive an SMS progress message on your old SIM
  • 4 Step 4: Please use all your airtime on your old SIM
  • 5 Step 5: When your old SIM stops working within 24 hours, start using your new HelloMobile SIM and get the complete HelloMobile experience

Please note:

You can only port from Vodacom, MTN, Telkom and Virgin Mobile.
For additional help with switching to HelloMobile, call our helpful customer care assistants on 084PORT2US (084 767 8287).